Help Centre

Mint Money is here to help. Browse through our frequently asked questions to get the information you’re looking for or contact us directly if you can’t find the answer to your question.

Contact Information

If you need help with Mint Money and want to speak directly to a member of our team, please give us a call on the number below. We look forward to hearing from you!

0800 360 0284

Alternatively, you can email us at

Customer Service Opening Times:
9am - 6pm Mon - Thurs
9am - 5pm - Fri

80-83 Long Lane

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Frequently Asked Questions

Our simple application form allows customers to access a large panel of lenders providing payday and installment loans to apply for a financial product that suits their needs. If it isn't possible to match you with one of our lenders, we may provide you with an alternative solution that we believe to be of interest to you. Please bear in mind that we are not a lender and we don't directly offer loans. There is absolutely no charge to use the service and during your application process you will be under no obligation to accept a loan.

Once you have filled out our online application form and clicked 'Apply', we run the details you provide to us through our panel of lenders and only a few moments later we will let you know whether or not you meet the lender's criteria. If you do, we will forward you to their website to complete your application directly with them. If your request is approved by them, you get your money directly from your lender.

APR stands for Annual Percentage Rate, which represents the cost of a loan over one year. APR can be helpful for customers to compare similar loans to see which is more suitable for them. The APR is a helpful tool for comparing loans, but the Total Cost of Credit is a very useful way to work out the total amount you will have to repay!

We do not run any credit checks on you however most of our lenders will.

You can cancel your loan before it has been paid out by contacting the lender directly. If you change your mind after a few days or weeks, it will be down to the cancellation policy of the lender as to whether they will charge you to repay early and will depend upon how long you have had the loan for.

We can help you find between £100 and £5000. How much you can borrow will be specific to the lender that accepts your application.

If you are over 18 years of age, live in the UK, have a UK bank account and a regular source of income.

We require your personal information in order to present your application to our panel of lenders so they are able to make an accurate judgment about whether they are interested in lending to you and to assess your ability to re-pay a loan.

Typically a payday loan will be transferred electronically into your account via electronic transfer.

In most instances payments will be automatically debited from your account on the agreed re-payment date. This means that all you need to do is ensure that you have the correct funds in your account and your lender will do the rest.

If you have any issues regarding the re-payment of your loan you must contact your lender in the first instance. They will be able to discuss any options that you have moving forward and offer advice about how you can re-pay what you owe.

Representative Example: Borrow £300 for 1 month. One total repayment of £366.89. Interest: £66.89. Interest rate: 292% pa (fixed). Representative 1019.34% APR.