Complaints Centre

We’re really sorry to hear that you want to make a complaint. At Mint Money, we work extremely hard to ensure that our customers are at the heart of everything that we do, however we understand that sometimes things do go wrong. If you feel as though we can improve something or you have not been happy with the service, you have received from us then we want to hear about it.

Firstly...

Let’s talk about it. Our trained Customer Service Team would love to have the opportunity to try and resolve your complaint as quickly as possible. 

Our email address: hello@mindflowmarketing.co.uk

Our phone number: 0800 3600284

If you would prefer to put pen to paper and write to us, you can do so to this address:
80-83 Long Lane, London, England, EC1A 9ET

If you do choose to email or write to us, please give us a description of your complaint and any other information you think is relevant. We always welcome ideas of how you think we can resolve your complaint.

Next Step...

If we are not able to resolve your complaint immediately, it will be formally acknowledged within 3 working days of receipt and we will do our best to resolve your complaint as quickly as possible. Sometimes if a complaint is particularly complex, it may take longer to resolve so please bear with us. We will always try our best to respond to your complaint as quickly as possible and we'll send you our final response no later than 8 weeks from when you first complained. If we can't complete our investigation in this time, we'll contact you to explain the delay and give you an indication of when to expect our response.

Finally...

If you feel as though we haven’t been able to resolve your complaint after receiving our final response letter, have taken longer than the 8 weeks to investigate it or if you’re unhappy with the way that we have dealt with your complaint, you have the right to refer it to The Financial Ombudsman Service:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Phone number: 0300 1239 123 
Email address: complaintinfo@financial-ombudsman.org.uk

Further information regarding the service can be found on the Financial Ombudsman website:
http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm

European Online Dispute Resolution platform: View website

You may also use the new ODR platform to resolve problems with goods or services purchased online.

Representative Example: Borrow £300 for 1 month. One total repayment of £366.89. Interest: £66.89. Interest rate: 292% pa (fixed). Representative 1019.34% APR.